Our Services
For Families & For Those Who Care
Explore compassionate in-home care for your loved one — or the training and certifications we provide so caregivers and partner organizations meet Ohio expectations with confidence.
A free consultation walks you through options, costs, and timing. No pressure — just clarity.
Daily-living support delivered with patience, privacy, and dignity. Our caregivers help your loved one feel refreshed, comfortable, and confident — every single day.
- Bathing, showering, and grooming
- Dressing and personal hygiene
- Toileting and incontinence care
- Mobility assistance and transfers
- Escort services — accompaniment to appointments, errands, and outings so they never navigate busy places alone
- Transportation to community services — senior centers, day programs, volunteer activities, worship, and other local programs
Loneliness can be just as hard as any physical challenge. We provide warm, engaged company — conversation, hobbies, and supervision — so your loved one’s days feel full again.
- Conversation and emotional support
- Games, hobbies, and reading together
- Walks and light exercise
- Friendly supervision for safety and peace of mind
Friendly, on-time prompts so prescriptions are never missed. (Non-medical: we remind and assist; we do not administer.)
- Daily and as-needed reminders
- Tracking refills before they run out
- Coordinating with family on changes
Family caregivers carry so much. Take a breath. We step in so you can take real time away — for work, medical appointments, errands, travel, rest, or whatever matters — while your loved one stays safe, comfortable, and well cared for at home. From a few hours to longer stretches, you get the break you need; they get consistent, compassionate support.
- A few hours to a full day
- Overnight and weekend coverage
- Vacation and travel relief
- Recovery support after illness or surgery
Friendly, on-time prompts so prescriptions are never missed. (Non-medical: we remind and assist; we do not administer.)
- Daily and as-needed reminders
- Tracking refills before they run out
- Coordinating with family on changes
Safe, friendly rides wherever life takes them — and we’ll stay alongside through the appointment when you’d like us to.
- Doctor and therapy appointments
- Pharmacy, grocery, and errands
- Family visits and social outings
- Religious services and community events
For live-in and daily care, a safe, calm home means keeping up with the whole household — not just a quick tidy. We maintain everyday cleanliness and order throughout the spaces your loved one uses, on a schedule that fits your family. (Routine home care tasks — not heavy lifting, exterior work, or specialized deep-cleaning services.)
- Dusting furniture, shelving, blinds, and reachable surfaces
- Vacuuming carpets and rugs; sweeping and damp-mopping hard floors
- Bathrooms — toilets, sinks, tubs/showers, mirrors, and counters kept clean and sanitary
- Kitchen — counters, sink, stovetop, microwave (as agreed), and appliance exteriors
- Dish washing, dishwasher loads, and putting clean dishes away
- Laundry — wash, dry, fold; ironing when requested; bedding and towel rotation
- Bed making and straightening bedrooms and guest areas
- Emptying trash and recycling bins throughout the home
- Organizing pantries, closets, and living areas to your preferred routines
- Entryways, stairs, and high-traffic spots kept clear and welcoming
We Serve
Care for Those You Love Most
DSP training & O.D.D.D. alignment
We train Direct Support Professionals (DSPs) for in-home and community-based work, with content aligned to the Ohio Department of Developmental Disabilities (O.D.D.D.) — including documentation, person-centered planning, community inclusion, and provider responsibilities.
- Role of the DSP in in-home and waiver-funded services
- Health, safety, and reporting responsibilities
- Supporting independence with dignity and respect
- Foundations for serving individuals with developmental disabilities
Core skills & certifications
Hands-on and classroom-style modules help caregivers meet agency standards for non-medical in-home support — from new hires to seasoned staff needing refreshers.
- Communication, observation, and care notes
- Transfers, mobility basics, and safe environment checks
- Emergency awareness and when to escalate
- Medication reminder boundaries (non-medical scope)
- Add-on certifications as required by role or contract
Partner & sister-brand training
The same training pathways we use for Touching Hearts staff can be delivered for our sister companies and vetted partner agencies under the SeReniCare umbrella — one consistent standard across brands.
- Shared curricula for onboarding and compliance updates
- Coordination with partner leads on scheduling and reporting
- Scalable options as partner programs grow
- Single point of contact for training questions
Rules and best practices evolve. We provide refresher courses and updates so field teams stay aligned with state guidance and agency policy.
- Annual or periodic refreshers as required
- Policy changes rolled out with clear documentation
- Support for supervisors coaching new caregivers